The Brand Ambassador takes all sorts of abuse, but one over-entitled customer has home asking a deep question.

Now however, Carnival Cruise Line has decided join the passenger-led activity. That’s right, the cruise line is getting in on ...

A recent Carnival guest asked for a partial refund because she was not able to get a gluten free taco from a dining venue ...

Carnival Cruise Line has addressed an unusual early return for Carnival Celebration and why onboard operations were changed.

Heald has often said that he willingly takes the abuse but begs passengers not to blame the crew or be rude to them. He ...

Most cruise lines throw a party for top-tier members of their loyalty program. It can vary, but both Celebrity and Royal ...

Since some cruise lines no longer offer a printed daily calendar, it's very important for passengers to be aware of ship's ...

Whether it’s new towels or fresh bed sheets, cabin stewards on a cruise ship stay busy making sure cruisers are comfortable and happy with their ...

And wow does he have FUN doing it. Brilliant ️🛳🐥 Carnival Cruise Line’s brand ambassador, John Heald, has written about duck-related complaints multiple times over the past couple of ...