The Brand Ambassador takes all sorts of abuse, but one over-entitled customer has home asking a deep question.

Now however, Carnival Cruise Line has decided join the passenger-led activity. That’s right, the cruise line is getting in on ...

A recent Carnival guest asked for a partial refund because she was not able to get a gluten free taco from a dining venue ...

Carnival Panorama is home again following her unique transpacific cruise after her dry dock in Singapore. Where is she ...

Heald has often said that he willingly takes the abuse but begs passengers not to blame the crew or be rude to them. He ...

Since some cruise lines no longer offer a printed daily calendar, it's very important for passengers to be aware of ship's ...

Most cruise lines throw a party for top-tier members of their loyalty program. It can vary, but both Celebrity and Royal ...

Whether it’s new towels or fresh bed sheets, cabin stewards on a cruise ship stay busy making sure cruisers are comfortable and happy with their ...

And wow does he have FUN doing it. Brilliant ️🛳🐥 Carnival Cruise Line’s brand ambassador, John Heald, has written about duck-related complaints multiple times over the past couple of ...

Inside cabins are generally the most affordable stateroom type, and while these cabins may receive criticism for their small size, John Heald, brand ambassador of Carnival Cruise Lines ...

Restaurants add pickles to food to enhance flavor. Every place has its own way of prepping them, from thinly slicing them to ...